A mention isn’t a citation.
A mention means the answer names your brand. A citation means it links a source. Each tracked prompt shows both, so you can see when ChatGPT talks about you but links someone else.
How mentions and citations are countedTrack how ChatGPT mentions and cites your brand.
Choose the buying questions your customers ask. See whether ChatGPT names you, where you sit next to competitors and which pages it cites.
Buying question
What’s the best project management software for a small architecture firm?
Captured answer
For a small architecture firm, look for drawing reviews, client approvals and simple time tracking. Planwise is a common choice for studios that bill by the hour [1]. Trellisly is built around drawing sets and client sign-off, with plans from five seats [2]. Draftboard suits larger teams that already use its CAD plugins.
Brands in this answer
BrandMentionedPlacementOwn site cited
PlanwiseCompetitorYesNamed 1stOwn site citedNo
TrellislyYour brandYesNamed 2ndOwn site citedYes
DraftboardCompetitorYesNamed 3rdOwn site citedNo
Sources cited
- 1studio-software-guide.example/time-trackingThird-party guide
- 2trellisly.example/pricingYour website
Same question, another market. A different answer.
Change the country or the language and ChatGPT can name other brands. Compare results only for the same prompt and market.
ChatGPTSample data
Planwise is a common choice for studios that bill by the hour. Trellisly is built around drawing sets and client sign-off. Draftboard suits larger teams.
Brands named, in order
- 1Planwise
- 2Trellisly
- 3Draftboard
Sources
studio-software-guide.exampletrellisly.example/pricing
Trellisly named 2nd, own site cited
ChatGPTSample data
Many UK practices use Draftboard alongside their CAD tools. Ridgeline is popular with small UK studios. Planwise works well for hourly billing.
Brands named, in order
- 1Draftboard
- 2RidgelineOnly here
- 3Planwise
Sources
practice-forum.exampledraftboard.example
Trellisly not named
ChatGPTSample data
Trellisly används av många mindre byråer för ritningsgranskning och kundgodkännanden. Byggflöde är ett svenskt alternativ med enkel tidrapportering.
Brands named, in order
- 1Trellisly
- 2ByggflödeOnly here
Sources
arkitektguiden.exampletrellisly.example/sv
Trellisly named 1st, own site cited
From answer to action. One finding at a time.
Compare competitors over time.
Share of Voice shows your slice of mentions or citations next to every brand you track. Each run is compared with the last, so a shift shows up as a trend, not a guess.
Read Share of Voice
Act on the evidence.
When a guide is cited and your own page isn’t, the opportunity arrives with the captured answer and who is cited today. Sira drafts the fix in Content Studio, and nothing is published until you approve it.
See how Sira drafts fixes
What a ChatGPT “rank” can mean. And what to measure instead.
There’s no ChatGPT results page.
ChatGPT writes a new answer each time. Track who it names and cites for set prompts, not a fixed position.
Results move with context.
Prompt, market, date and personalisation all change an answer.
A snapshot isn’t a trend.
One check shows one moment. Change needs the same prompts run over time.
ChatGPT, and four more.
Tracking also covers Gemini, Microsoft Copilot, Claude and Google AI Overviews.
Claude
Microsoft CopilotFree check or ongoing tracking.
Start with one snapshot. Track when you need the trend.
Questions about tracking ChatGPT. Answered plainly.
What is Videntic’s ChatGPT visibility tracker?
Videntic’s ChatGPT visibility tracker is part of Videntic Analytics. It asks ChatGPT the buying questions you choose on a regular schedule, captures each answer and records whether your brand is mentioned, where in the answer it appears and which pages are cited. Share of Voice compares your mentions or citations with the competitors you track, and each mention comes with the exact words ChatGPT used. The same prompts also run in Gemini, Microsoft Copilot, Claude and Google AI Overviews.
What is a ChatGPT rank tracker?
A ChatGPT rank tracker usually means a tool that reports where a brand appears in ChatGPT. There is no universal, stable, numbered ChatGPT results page to rank on: answers are written fresh and vary by prompt, market, date and personalisation. The useful measures are the brand mentions, citations and placement within answers that you observe for specified prompts, markets and dates, and how they change over time. That is what Videntic records.
How often does Videntic check ChatGPT?
Tracked prompts run on a schedule set by your plan: daily on Pro and Max, twice a week on Basic. Each run is compared with the previous one, so you can see a prompt’s trend instead of a single result.
How is the free check different from ongoing tracking?
The free AI visibility check is a one-time snapshot: five buying questions across ChatGPT, Gemini, Microsoft Copilot and Google AI Overviews, up to 20 answers captured at one point in time. Ongoing tracking runs your own prompts (50–300 depending on plan) on a schedule, compares you with 3–10 competitors, adds Claude and shows trends over time. Paid plans start with a 7-day free trial.
Which other AI platforms does Videntic track?
Alongside ChatGPT, Videntic tracks Gemini, Microsoft Copilot, Claude and Google AI Overviews with the same prompts. Share of Voice can be read per platform, so you can see where ChatGPT differs from the others.
Can Videntic improve how ChatGPT mentions my brand?
Not by itself, and no one can guarantee how ChatGPT will answer. Videntic shows which prompts leave you out, which sources are cited instead and how that changes over time. Sira and Content Studio can draft updates to your pages from that evidence, and nothing is published until you approve it.
Related guides
Know what ChatGPT tells your buyers. And who it names instead.
Track your buying questions in ChatGPT and four more AI platforms, with the answer and sources behind every number.